RETURNS &
REFUNDS

RETURN REQUESTS

If you have an issue with an order and would like to request a return, please contact our support team before sending any item back.

Include your order number, the item involved and the reason for your request. If the issue relates to damage, a defect or an incorrect item, clear photographs may be required so the request can be reviewed.

RETURN ELIGIBILITY

Return eligibility depends on the condition of the item and the circumstances of the request. Unless an item arrived damaged, defective or incorrect, returned merchandise should generally be unworn, unused and kept in its original condition.

Original packaging, tags and other components supplied with the product should be retained where applicable.

NON-RETURNABLE ITEMS

Certain products or circumstances may not qualify for a standard return. This can include items that have been worn, used, altered, washed or damaged after delivery.

Products marked as final sale or otherwise identified as non-returnable at the time of purchase may also be excluded from standard returns, except where applicable consumer rights require otherwise.

WRONG OR DAMAGED ITEMS

If your order arrives with the wrong item, an incorrect size, visible damage or another product issue, contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photographs showing the item and the issue. Our support team will review the information and provide the appropriate next steps.

EXCHANGES

Exchange requests are subject to approval and product availability. If the requested replacement size or item is unavailable, another available solution may be offered.

Do not send an item back for exchange until return or exchange instructions have been provided by our support team.

REFUNDS

Where a refund is approved, it will be processed according to the circumstances of the order and the payment method used for the original transaction.

After a refund has been processed, additional time may be required before the funds appear, depending on the payment provider or financial institution involved.

RETURN SHIPPING

Return shipping arrangements and any applicable shipping costs depend on the reason for the return and the instructions provided by our support team.

Please do not ship a return to an address found elsewhere on the website or on a previous parcel unless our support team has specifically instructed you to use that address.

CONTACT SUPPORT

For a return, exchange, damaged-item or refund request, contact our support team. Please include your order number so your request can be reviewed efficiently.