FREQUENTLY ASKED
QUESTIONS
Find quick answers about orders, shipping, returns, payments and shopping with us.
HOW DO I PLACE AN ORDER?
Browse the store, select the product you want, choose the required size or available option and add the item to your shopping bag. When you are ready, continue to checkout and enter your billing and delivery information.
HOW CAN I CHECK MY ORDER STATUS?
You can review your recent orders from the My Account section. Registered customers can open an order to view its current WooCommerce order status and order details.
HOW LONG DOES DELIVERY TAKE?
Standard delivery is generally expected within 12 to 15 working days. Delivery times can vary depending on the destination, carrier operations and circumstances outside our control.
WILL I RECEIVE TRACKING INFORMATION?
When tracking information is available for your shipment, it can be provided so you can follow the progress of your delivery.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered processing or has been shipped, we may not be able to make changes.
WHAT PAYMENT METHODS ARE AVAILABLE?
Available payment methods are displayed during checkout. The options shown can depend on the payment methods currently enabled for the store and the customer's location.
WHAT IF I RECEIVE THE WRONG OR A DAMAGED ITEM?
Please contact our support team with your order number and clear details of the issue. Where relevant, include photographs so the problem can be reviewed properly.
HOW DO RETURNS AND REFUNDS WORK?
Return eligibility and refund handling are subject to the store's Returns & Refunds policy. Please review that policy before sending an item back.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can contact our support team at whatsup@thehouseofdrew.com . Please include your order number when contacting us about an existing order.
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TO HELP.
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